Service standards - complaints and compliments
The UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve.
If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days:
If you wish to complain about the service you received from UKvisas at this High Commission, please address your complaint in writing to the Deputy Director Visa Services at Visa Section, British High Commission, Diplomatic Enclave, Ramna 5, PO Box 1122, Islamabad. If you wish to complain about the service you received from Gerry’s, you may submit it direct to their website, in person, or to the Deputy Director Visa Services at this High Commission in writing. Visa comments and complaints
If you wish to complain about the service you received from visa staff at this High Commission, please address your complaint in writing to
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